Welcome to the Inside Coach. This will be a reoccurring post composed by an industry insider. From working the check-in counter to boarding planes, I have been there and encourage you to use my advice in your travels. Many of these tips are common sense that will help make savvy travelers and more enjoyable journeys.It's a well known fact the most educated, calm and collective persons' brain turns into mush when stepping through those airport doors. Although there is no excuse for rude ticket agents, keep in mind that they typically see hundreds, even thousands, of people everyday. Each person generally has the same questions for these agents, and although you may have been quite nice to the agent, maybe the person before you yelled, called them names, or even threw their coffee at the agent. It seems that even the most normal people drastically change when traveling. The bottom line...keep cool and you will typically get what you want.
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